“What keeps me awake at night? Arrogance.”
It is interesting that when you ask the head of one of the most successful companies of all-time what concerns him, it is arrogance.
I’ve seen many successful churches, sports teams, non-profits, and businesses reduced to irrelevancy in my lifetime. The following are some of the behaviors that led to their demise:
- Leadership feels what they have done has always worked. Therefore, they refuse to change.
- They don’t adjust their pricing because their product is “too valuable”.
- They quit listening to their customers, and their employees.
- Staff and employees continually turn over but leadership us unconcerned.
- Over-indulgence is commonplace.
- Leaders lack self-awareness. They are reckless and demeaning with their words and behaviors.
- Leadership lacks accountability.
- No one ever says “I’m sorry”.
- Leadership has no unfiltered-evaluation.
- The leaders think they are smarter than they really are.
- Complacency sets in.
Mr. Kent understands the biblical lesson that “Pride goes before destruction, and a haughty spirit before a fall (Prov. 16:18).” He went on to say, “Carry your own bags. When you lose that, you lose something.”
Humility, more than innovation, is the most important ingredient needed for organizational sustainability. Therefore, spend more time on WHO you are becoming rather than WHAT you are creating.
For more leadership lessons from the Chick-Fil-A Leadercast please check out these previous posts:
- 50 John Maxwell, Seth Godin, and Dave Ramsey Leadership Quotes From The Chick-Fil-A Leadercast
- 12 Quotes And Church Growth Lessons From Alison Levine Who Climbed Mount Everest